Shipping policy
Shipping policy
We strive to have all orders processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
We do not currently offer pickup
International Shipping
We offer international shipping only from our Australian warehouse, so please make your purchase through au.gktech.com
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gktech is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We are only able to send to P.O boxes using Australia Post. If you place an order via another carrier and then request us to update your delivery address, we will send the order via Australia Post unless the shipping value is greater in which instance we might ask you to replace the order.
What is Shipping Insurance?
In simplest terms, shipping insurance is a protective measure for securing products during shipment. Shipping insurance can protect goods from a variety of unfortunate circumstances, typically including theft, damage, improper handling, etc. With shipping insurance Gktech assumes financial responsibility for these goods up until the point they arrive to the designated shipping address.
What Does Shipping Insurance Cover?
The situations that are covered by shipping insurance are incidents in which the seller has no control, such as damage to goods, or shipping malpractices that take place prior to the delivery resulting in items being damaged or completely lost. Shipping insurance does not cover delivery delays.
Does Postage/Shipment Insurance cover late delivery of my
No, our Shipment/Postage insurance only covers loss or damage. It does not cover the late delivery of your shipment.
In the instance of a delayed parcel, will not cover a delay unless the courier has deemed the parcel to be lost in transit.
Shipping insurance / protection coverage
In simplest terms, shipping insurance is a protective measure for securing products during shipment. Shipping insurance can protect goods from a variety of unfortunate circumstances, typically including theft, damage, improper handling, etc. With shipping insurance Gktech assumes financial responsibility for these goods up until the point they arrive to the designated shipping address, excluding theft from your door step or after the delivery has been marked as delivered by the courier.
WHAT DOES SHIPPING INSURANCE COVER?
The situations that are covered by shipping insurance are incidents in which the seller has no control, such as damage to goods, or shipping malpractices that take place prior to the delivery resulting in items being damaged or completely lost. Shipping insurance does not cover delivery delays.
Does Postage/Shipment Insurance cover late delivery of my shipment?
No, our Shipment/Postage insurance only covers loss or damage. It does not cover the late delivery of your shipment.
In the instance of a delayed parcel, insurance will not cover a delay unless the courier has deemed the parcel to be lost in transit.